General

Manage my Account Information

• How do I submit a California Consumer Privacy Act (CCPA) request?
• What payment options do I have?
• How can I change my credit card details?
• How do I completely unsubscribe from emails?

Problem with my Order

• Update My Shipping Address
• Missing Package?
• Undeliverable Packages?
• Orders that cannot be changed

Returns, Refunds and Cancellations

• How do I cancel my order?
• How do I return or exchange something?
• What is the return and refund policy?
• My package arrived damaged! What should I do?
• How can I track the status of my return?
• Is there an extended return policy during the holidays?

Where is my Order?

• How do I know if my order has been shipped?
• How do I know if you've received my order?
• What does my order status, such as "Pending" or "Shipped," mean?
• Shipping and Handling Policy

Credits and Promotions

• What does it mean when an item is Certified?
• What are Credits and how do I use them?
• What are Discount Dollars and how do I use them?
• Sitewide Coupon Codes
• My Credits disappeared, what should I do?
• Pricing