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Dot & Bo
Manage my Account Information
How do I submit a California Consumer Privacy Act (CCPA) request?
What payment options do I have?
How can I change my credit card details?
How do I completely unsubscribe from emails?
Problem with my Order
Update My Shipping Address
Orders that cannot be changed
Returns, Refunds and Cancellations
How do I cancel my order?
How do I return or exchange something?
What is the return policy?
My package arrived damaged! What should I do?
How can I track the status of my return?
Is there an extended return policy during the holidays?
Where is my Order?
How do I know if my order has been shipped?
How do I know if you've received my order?
What does my order status, such as "Pending" or "Shipped," mean?
Credits and Promotions
What does it mean when an item is Certified?
What are Credits and how do I use them?
What are Discount Dollars and how do I use them?
Sitewide Coupon Codes
My Credits disappeared, what should I do?