Skip to main content
Dot & Bo Help Center home page
  1. Dot & Bo
  2. General

General

Manage my Account Information

  • How do I submit a California Consumer Privacy Act (CCPA) request?
  • What payment options do I have?
  • How can I change my credit card details?
  • How do I completely unsubscribe from emails?

Problem with my Order

  • Update My Shipping Address
  • Missing Package?
  • Undeliverable Packages?
  • Orders that cannot be changed

Returns, Refunds and Cancellations

  • How do I cancel my order?
  • How do I return or exchange something?
  • What is the return and refund policy?
  • My package arrived damaged! What should I do?
  • How can I track the status of my return?
  • Is there an extended return policy during the holidays?

Where is my Order?

  • How do I know if my order has been shipped?
  • How do I know if you've received my order?
  • What does my order status, such as "Pending" or "Shipped," mean?
  • Shipping and Handling Policy

Credits and Promotions

  • What does it mean when an item is Certified?
  • Sitewide Coupon Codes
  • Pricing
OUR FAMILY OF BRANDS
OpenSky

Shop new discoveries and deals everyday

Dot&Bo

Inspired design for the modern lifestyle

Storenvy

Inspired goods from authentic brands

11main

Daily deals on fashion and accessories

gemafina

Daily deals on jewelers

Contact Us Terms & Conditions Copyright & Intellectual Property
© 2022 MoreCommerce · Privacy Policy · support@help.dotandbo.com · 372 E. 6th St., Chico, CA 95926