If your order arrives damaged, please contact us at support@help.dotandbo.com as soon as possible.
In order to ensure our team can provide you with the best possible assistance, be sure to include your order number, a description of the damage and one or more pictures which show the damage.
Please note damaged items are eligible for a full refund once they have been returned and the damage is confirmed. Depending on the circumstances, we may be able to offer alternate solutions as well.